Values Media Certificates History

Company

The Company Baruti

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Since 2011, we have been providing nearshoring solutions for the German and English-speaking markets from our location in Kosovo, focusing on Customer Experience, Backoffice, and Market Research. Our reputation as a boutique provider with a focus on quality allows us to establish a unique symbiosis between customers and employees. We embody a high degree of flexibility and commitment. Our approach is collaborative, and our efforts are geared towards long-term partnerships.

Baruti's pioneering role in Kosovo's Corporate Social Responsibility

As a private employer Baruti has taken a pioneering role in gender equality. Baruti is the first call center to partially fund private health insurance in Kosovo and the first company to introduce paternity leave in Kosovo.

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Baruti goes green

To sensitize employees and the public for sustainability by treating nature respectfully, Baruti has launched the action #barutigoesgreen. Volunteers clean the city and plant trees. For their commitment and initiative, Baruti has been given an award by the City of Prishtina in 2018.

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Equal Employer

Equal Employer of the Year - Recognition for Gender Equality Award (2017), USAID. Equal treatment with different color, religion, origin, sexual orientation, gender, age, physical and mental impairment: Baruti is always working on optimizations and plays a pioneering role in Kosovo in this regard. Baruti is the contact for NGOs and supports them in reintegration projects.

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Maternity & Paternity Leave

Maternity & Paternity Leave (2017), Swedish Embassy, ​​D4D, Olof Palme International Center. After the birth of a child, parents should be able to look forward to their happiness and have enough time to adapt to the new reality and to coordinate with each other. Baruti is the first company to introduce paternity leave in Kosovo.

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Migrant of the Year

Migrant of the year 2016 - Recognition as Migrant of the Year for Promoting Direct Investment in Kosovo, Ministry of Diaspora Kosovo. Baruti is entirely a product of migration and is awarded the "Migrant of the year” award by the Government of Kosovo. Thus, the contribution that Baruti has made to the Kosovar economic performance has been recognized.

Baruti

Baruti - a result
of the migration.

Migration is not only one of the biggest challenges of our time for EU member states. The main reason for intra- and inter-state migration is unemployment or education disparities: in particular, Kosovo has a marked history of migration, with the German-speaking world a popular destination. Emigration and repatriation means that more than 10,000 inhabitants in Kosovo now speak perfect German. Ascending trend. By establishing a call center, the owners of Baruti identified a business model in order to create a perspective for returnees in Kosovo and thereby, even if only on a small scale, to ease migration pressure. Baruti is now one of the largest private employers in Kosovo.

Migration is not only one of the biggest challenges of our time for EU member states. The main reason for intra- and inter-state migration is unemployment or education disparities: in particul...

Migration is not only one of the biggest challenges of our time for EU member states. The main reason for intra- and inter-state migration is unemployment or education disparities: in particular, Kosovo has a marked history of migration, with the German-speaking world a popular destination. Emigration and repatriation means that more than 10,000 inhabitants in Kosovo now speak perfect German. Ascending trend. By establishing a call center, the owners of Baruti identified a business model in order to create a perspective for returnees in Kosovo and thereby, even if only on a small scale, to ease migration pressure. Baruti is now one of the largest private employers in Kosovo.

Media appearances

The showcase example Baruti has found favor with various Swiss media. The highlight of the show is the transfer of Baruti Call Center employees to Zurich, where we were able to showcase our daily work as part of an exhibition in the Le Corbusier Pavilion museum visitors. The eight-week stay with a tantalizing view of Lake Zurich not only made our customer care experts daydream, but also provided them with a better understanding of customers and customer needs in Switzerland.

“There are at least 10,000 people who speak fluent German in Kosovo. The success story of a call center that three Swiss people with Kosovan roots founded shows that this has considerable potential.”

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Experience

We shaped Kosovo as one of the most attractive nearshoring locations.

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Awards Winner

We have set new standards in our industry in Kosovo.

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Secure

Privacy is important to us.

Certified Call Center in Kosovo

2014

ISO/IEC 27001 : 2013

In accordance with TÜV NORD CERT procedures, Baruti AG applies a management system according to the standard ISO / IEC 27001: 2013 for the following scope: Management of information stocks for cost-efficient outsourcing for market research, inbound & outbound call centers, back office, IT services and finance.
In accordance with TÜV NORD CERT procedures, Baruti AG applies a management system according to the standard ISO / IEC ...
In accordance with TÜV NORD CERT procedures, Baruti AG applies a management system according to the standard ISO / IEC 27001: 2013 for the following scope: Management of information stocks for cost-efficient outsourcing for market research, inbound & outbound call centers, back office, IT services and finance.
2017

PCI DSS

Baruti AG is committed to protecting consumers' credit card information in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Our focus on this standard is reflected in people, technologies and processes we use. We regularly perform vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model. In addition, our PCI compliance is certified annually by a PCI Qualified Security Assessor (QSA).
Baruti AG is committed to protecting consumers' credit card information in accordance with the Payment Card Industry Dat...
Baruti AG is committed to protecting consumers' credit card information in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Our focus on this standard is reflected in people, technologies and processes we use. We regularly perform vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model. In addition, our PCI compliance is certified annually by a PCI Qualified Security Assessor (QSA).
2018

GDPR

Our customers' right to privacy is a top priority for Baruti AG, which is why compliance with international laws and regulations plays a key role. We are committed to ensuring the safety and security of the personal information we process and to following an accordingly consistent approach to privacy. We have always had a robust and effective privacy program that complies with applicable laws and adheres to privacy principles. The Baruti Call Center is GDPR compliant, both in business terms and conditions and in terms of technology.
Our customers' right to privacy is a top priority for Baruti AG, which is why compliance with international laws and reg...
Our customers' right to privacy is a top priority for Baruti AG, which is why compliance with international laws and regulations plays a key role. We are committed to ensuring the safety and security of the personal information we process and to following an accordingly consistent approach to privacy. We have always had a robust and effective privacy program that complies with applicable laws and adheres to privacy principles. The Baruti Call Center is GDPR compliant, both in business terms and conditions and in terms of technology.

Achievement

What we have achieved so
far as a call center in Kosovo

2023

NEW CUSTOMER FROM THE INSURANCE INDUSTRY

- Baruti adds another REMOTE LOCATION in the Balkans - Baruti prevails against a large international player and is awa...
- Baruti adds another REMOTE LOCATION in the Balkans - Baruti prevails against a large international player and is awarded a partnership with a German Insurance Company
2022

EXCLUSIVE SUPPORT FOR ETIHAD HOLIDAYS

We are incredibly proud to begin a new and exclusive partnership with Etihad Holidays. Baruti is responsible for the cus...
We are incredibly proud to begin a new and exclusive partnership with Etihad Holidays. Baruti is responsible for the customer service center for the German market and Great Britain for the brands Etihad Holidays and Capital Holidays.
2020

STRENGTHENED FROM THE PANDEMIC

We are defying the turbulences caused by the COVID pandemic, strengthening our cooperations with our clients in the e-co...
We are defying the turbulences caused by the COVID pandemic, strengthening our cooperations with our clients in the e-commerce industry. We grew together as a team and acquired a new level of agility. A USP that will accompany us in the future to come. We used the “lockdowns” to optimize our work processes: we introduced new systems and reorganized ourselves for the future after the Pandemic.
2019

SUCCESSFUL RESTRUCTURING

After a successful restructuring, we are increasing employee salaries by a generous 20%+ in recognition of their excelle...
After a successful restructuring, we are increasing employee salaries by a generous 20%+ in recognition of their excellent performance.
2018

SUCCESSFUL RESTRUCTURING AND GROWTH

Continuous growth leads to a successful restructuring at Baruti to optimize internal processes and prepare the company f...
Continuous growth leads to a successful restructuring at Baruti to optimize internal processes and prepare the company for further expansion.
2017

OWN LANGUAGE ACADEMY

Baruti establishes its own call center academy and takes on two large orders: a fleet management software company from S...
Baruti establishes its own call center academy and takes on two large orders: a fleet management software company from Switzerland relies on Baruti for administration and sales, including customer support and accounting. At the same time, we are awarded a new contract for a UK Company supporting its market entry in Germany through lead generation.
2016

MAJOR INBOUND ORDER FOR THE TRAVEL INDUSTRY

Baruti secures an important major inbound order, which includes well-known brands such as ab-in-den-urlaub.de and fluege...
Baruti secures an important major inbound order, which includes well-known brands such as ab-in-den-urlaub.de and fluege.de. This assignment includes telephone advice, booking processing, customer loyalty, credit card processing, inbound sales, sales of additional products and back-office tasks. To fulfill this mandate, Baruti has acquired the PCI DSS certification.
2015

MAJOR INBOUND ORDER FOR THE LOGISTICS INDUSTRY

Baruti signs a significant inbound contract with the largest international logistics group, laying the foundation for fu...
Baruti signs a significant inbound contract with the largest international logistics group, laying the foundation for further growth. Baruti doubles its workforce from 100 to 200 in just three months.
2014

CERTIFICATION AS A QUALITY CALL CENTER

Baruti underlines its service quality with DIN ISO9001:2008 and ISO/IEC 27001:2005 certifications and consolidates its p...
Baruti underlines its service quality with DIN ISO9001:2008 and ISO/IEC 27001:2005 certifications and consolidates its position as a certified BPO company.
2011

BARUTI GMBH INCORPORATION

Founding of Baruti GmbH based in the canton of St. Gallen as the starting point of our journey.
Founding of Baruti GmbH based in the canton of St. Gallen as the starting point of our journey.