Customer Information Portal (CIS)

We provide payment services to thousands of businesses around the world, and one of your online service providers may be processing payments through us. If you have found a debit/charge on your bank statement referring to 'Novalnet' or have received an email from us, please log in as follows to get more details.

Need help? Please contact our customer support at +49 89 9230683-29 or write an e-mail to payment@novalnet.de.
Novalnet AG TÜV certification
TÜV Certified Payment System
Novalnet is a BaFin licensed payment institution headquartered in Germany. Novalnet’s fully secure payment platform complies with all EU regulations and is supported by AI-powered fraud prevention and monitoring systems. Learn more.