Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Bamboo Airways42 Reviews

    Not Verified | Avoid Bamboo Airways at all costs! They cancelled my flight in August and owe me over £400 in refunds. Despite chasing them weekly for seven months, they've failed to reimburse me. Terrible service and total disregard for… Read more
  • 1/10

    American Airlines5920 Reviews

    Not Verified | I had the absolute worst experience with AA. I flew from Sacramento to LAX on AA4929 on 3/14. Preboarding they stated there was no over bin space and my bag needed to be 'courtesy' checked in. I… Read more
  • 1/10

    Ryanair2255 Reviews

    Not Verified | Terrible customer service. Handling in Marrakech with Swissport that randomly abuses travelers and Ryanair ignores it. We hire a round trip with a 20 kg suitcase to check in. We were three. We check the suitcase in… Read more

Latest Seat Reviews

  • 2/10

    Air France114 Reviews

    ✅ Trip Verified | For long haul flights the seats in economy are unacceptable, especially by paying extra for the 22A. Read more
  • 5/10

    Turkish Airlines39 Reviews

    ✅ Trip Verified | On long haul flight Istanbul-Jakarta (and back) seats were quite narrow. I saw seat features map with 3x3x3 layout in the last aircraft compartment, in reality the middle section has four seats, so 3x4x3. Pitch is… Read more
  • 2/10

    American Airlines110 Reviews

    Not Verified | The seats are very narrow and big guy next to me extended several inches beyond. Most uncomfortable ride ever. the seats were redesigned recently to cram passengers. Love AA but now looking for more comfortable airline for… Read more

Latest Lounge Reviews

  • 3/10

    Malaysia Airlines128 Reviews

    ✅ Trip Verified | Not a great Experience! 1st ever visit - maybe the last! Food was abysmal. Beef was chewy in Hot Dish and Chicken was tough and cold in the Curry with Potato. Young Children running around everywhere… Read more
  • 6/10

    British Airways421 Reviews

    ✅ Trip Verified | The lounge is clean but the seats are worn, and there is not enough space to accommodate all the passengers travelling in Club and those with silver and having access to the lounge. Nothing wrong, decent… Read more
  • 7/10

    United Airlines222 Reviews

    ✅ Trip Verified | Visited the Polaris Lounge at Terminal C, Newark before flight back to London. It is bright, modern, clean and offers a lot of seating options - it was quiet in this early morning period. The food… Read more

Latest Airport Reviews

  • 1/10

    Dortmund Airport17 Reviews

    ✅ Trip Verified | I am writing to express my extreme dissatisfaction with the security procedures and staff conduct during my recent departure from Dortmund Airport on 13 Jan 2024. My experience was marred by inefficiency, rudeness, which left me… Read more
  • 1/10

    Paris CDG Airport760 Reviews

    ✅ Trip Verified | This airport is by far the worst airport I’ve ever been to. We had a 1.5 hr layover scheduled by Air France. It took approx 3 hrs to get through security. I spoke with the workers… Read more
  • 1/10

    Frankfurt Main Airport714 Reviews

    Not Verified | Security is the worst I have ever experienced. Extremely slow, staff was horrible, despite the very expensive scanners and X-rays, every single person was patted down, having their private parts touched, although the machine did not even… Read more

THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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