Frequently Asked Questions
Q. How does the program work?
A. EasyPay allows you to pay for rides automatically with a credit/debit card. Once you sign-up, your MetroCard is refilled without ever leaving your hands. In addition, your EasyPay MetroCard automatically converts to an unlimited ride card whenever the required number of subway or local bus rides has been fulfilled in a 30-day cycle.
Q. Can I use EasyPay to pay for Express Bus Fares?
A. Yes, express bus fares are added to the total of your monthly rides but do not count towards the 30-day unlimited ride conversion per month.
Q. How do I make payments?
A.You must use a credit/debit card to add money to your account. Whenever your EasyPay balance goes below $10.00, the credit/debit card account you specified is charged to refill your account. You must maintain a prepaid amount in your account to cover applicable charges for your account.
Q. What if I ride more than the $10.00 per billing cycle?
A. We periodically review your EasyPay MetroCard usage to ensure your replenishment amount adequately funds your account. After a review your replenishment amount may be increased to cover the number of rides you take during your billing cycle or to accommodate a fare change. You will receive a notice informing you of the new replenishment amount.
Q. Can I use my tax-free transportation benefits card?
A. Yes, you can use your tax-free transportation benefits card.
Q. What happens if I am late with a payment?
A. If your credit/debit card declines payment your MetroCard may not work and a notice will be sent to you. Your account may be closed if your balance falls below zero. Depending upon your plan type, your secondary credit card may be charged if your primary credit card declines a payment. To arrange for a one-time payment please contact the EasyPay Account Service Center or you may go online at www.easypaymetrocard.com.
Q. Will I receive a statement for my EasyPay Reduced-Fare account?
A. EasyPay Reduced-Fare statement information is available online at www.easypaymetrocard.com.You may also receive statements via email or mail.
Q. What if I don't agree with a fare charged to my account?
A. You must promptly contact the EasyPay Account Service Center. Charges not questioned within 120 days of the fare posting will be deemed valid.
Q. Can I close my account and go back to the regular Reduced-Fare program?
A. Yes, you may close your EasyPay MetroCard account at any time and obtain a regular Reduced-Fare MetroCard. You may terminate this agreement at any time by requesting such termination in writing, via email at www.easypaymetrocard.com or requesting termination by contacting the EasyPay Account Service Center.
Q. Can I refill my EasyPay MetroCard at a station booth or MetroCard Vending Machine?
A. No. It will damage your EasyPay MetroCard. Your EasyPay MetroCard can only be refilled automatically with the credit card you provided.
Q. What should I do if I change my address?
A. Your EasyPay MetroCard and notices are sent to the address you provide. You must inform us promptly of any change of address by contacting the EasyPay Account Service Center or you may go online at www.easypaymetrocard.com to update your account information.
Q. What should I do if my EasyPay MetroCard does not work or is damaged?
A. When an EasyPay account is not in good financial standing, the MetroCard may not work. Therefore, first make sure your EasyPay account has money in it. If you believe your card is damaged, you can report it online at www.easypaymetrocard.com or call our Automated Telephone Service 24/7 at 1-877-323-RIDE (7433). You are responsible for destroying your damaged EasyPay MetroCard after notification. Failure to destroy your EasyPay MetroCard may result in unauthorized EasyPay MetroCard use which you will be responsible for. We will send you a replacement card in the mail. Please allow 15 business days for processing.
Q. What if my EasyPay MetroCard is lost or stolen?
A. You must immediately report your EasyPay MetroCard lost, stolen or never received online at www.easypaymetrocard.com or call our Automated Telephone Service 24/7 at 1-877-323-RIDE (7433). Failure to report your MetroCard lost or stolen may result in unauthorized fares which you will be responsible for. You will not be liable for unauthorized EasyPay MetroCard use that occurs AFTER you notify EasyPay MetroCard, electronically, verbally or in writing, loss, theft or possible unauthorized use. We will send you a replacement card in the mail. Please allow 15 business days for processing.
Q. Does my EasyPay MetroCard have an expiration date?
A. Like any other MetroCard, your EasyPay MetroCard has an expiration date. You will find the date on the back thereof. A few weeks prior to the expiration date of your old EasyPay MetroCard you will receive a replacement from us. Please destroy your expiring card immediately, as your EasyPay MetroCard is valuable and you will be liable for any unauthorized charges that may occur. If you have not received a replacement card at least one (1) week prior to the expiration date of your old EasyPay MetroCard, please contact us. You are responsible for notifying us in a timely manner if your EasyPay MetroCard replacement is not received. You may be responsible for any fares that may occur prior to your notifying us.
Q. Can I access my account information, change my PIN, or update my financial information via the Internet or touch-tone phone?
A. Yes, you've got access at your fingertips, 24 hours a day over the Internet or touch-tone phone. You may visit us at www.easypaymetrocard.com or with a touch-tone phone call 1-877-323-RIDE (7433). You will need to use your account number and password to access your account online. If you haven’t already created a password, you must select First Time Password Setup link on the EasyPay website login page. When using our Automated Telephone Service you will need your PIN which is assigned to you when you open your account.
Q. If I joined the EasyPay program, what happens to my old Regular Reduced-Fare MetroCard?
A. Your Reduced-Fare MetroCard will be deactivated within four weeks after you receive your new EasyPay Reduced-Fare MetroCard. Try to use up any money on the old card. You can get a refund for any money left on the card when it is deactivated by returning it by mail to New York City Transit, Attention: MetroCard Customer Claims, 130 Livingston Street, Brooklyn, NY 11201-9625. You cannot transfer balances to your new EasyPay MetroCard.
Q. What if I need assistance with my account?
A. For assistance call or write to the EasyPay Account Service Center. All correspondence should include your name, EasyPay MetroCard account number, current mailing address and daytime telephone number.
How To Reach Us
Online at:
www.easypaymetrocard.com
Automated Telephone Service 24/7:
1-877-323-RIDE (7433)
During non-business hours call:
1-718-330-1234
TO GET ACCOUNT INFORMATION
EasyPay MetroCard Account Service Center
1-877-323-RIDE (7433)
9 AM to 5 PM weekdays, except holidays
9 AM to 2 PM Saturday
EasyPay MetroCard Account Service Center
PO Box 52021
Newark, NJ 07101-8221
